If you are feeling unsafe or suicidal, call 000 now.
Many people find it hard to ask for help. It actually takes courage to seek help, especially if you feel you’ve been let down in the past. However, when we experience hard times, being able to share our concerns and ask for support will often help us to get through them.
Some of the benefits of asking for help are:
- reduced stress
- being able to talk things through
- identifying problem-solving strategies
- providing a different perspective to a problem
- preventing problems from getting bigger.
Most importantly, speaking to someone (whether in person, on the phone or online) can make you feel less lonely.
Many people feel embarrassed and are afraid to ask for help. It’s common to think you should be able to cope. It’s also common to worry that you’ll be judged. The cost of getting help may also be a barrier.
On this page we have listed telephone helplines (many offer webchat, SMS and video calls as well), websites, and a few apps that offer support to people in a personal crisis.
These services operate 24 hours a day and provide urgent community-based assessment and short-term treatment interventions to people experiencing a mental health crisis. CATT services play a key role in deciding the most appropriate treatment option, and in screening potential inpatient admissions. CATT services provide intensive community treatment and support. Treatment is often given in the person’s own home, during the acute phase of illness, as an alternative to hospitalisation. CATT services also coordinate with designated hospital emergency departments through an onsite presence.
Phone 1300 78 9978
This is a national telephone (24/7) and online/video counselling (3.00pm - 8.30pm daily) support, information and referral service for men with family and relationship concerns.
Phone (03) 9935 7400 (National and Metro Melbourne)
Phone 1300 845 745 (National Landline Only, Noon to 3.00 am AEST, 7 days a week)
GriefLine is an online counselling service, dedicated to supporting people experiencing loss and grief.
Phone 1800 RESPECT (1800 737 732) 24/7
This service is for people who are experiencing sexual assault, or domestic and family violence, or supporting someone who is. Online counselling also available.
Phone 1800 334 673
The Butterfly Foundation supports people with eating disorders and body image issues.
Phone 1300 550 236
This service offers a helpline and support groups. Visit their website to find a public mental health service in your area.
Phone 1300 269 438 or (03) 9830 0533.
This service offers support groups.
Phone 1800 184 527
QLife supports lesbian, gay, bisexual, transgender, and intersex communities to work towards better health, including mental health. Telephone and online support is available 3.00pm - midnight daily.
Phone 1800 18 7263.
Helpline Chat www.sane.org.au and online forums at saneforums.org
This service is for people with lived experience and for carers.
Phone 1300 22 4636 (24/7) OR chat online 3pm-12am 7 days/week.
Support for those living with depression or anxiety. Email and online forum support also available.
Phone 1800 55 1800
This is a 24/7 counselling service specifically for young people aged 5-25 years. It also offers information for parents, carers, and teachers. Support is available via email or webchat.
Phone 1800 650 890
This service provides online and telephone support to young people aged 12-25 years and their family and friends. Online chat and email also available.
Mental health information for young people. An online chat service is available, along with a toolbox of helpful apps.
Phone 1300 111 500
WellWays is a national helpline service, operating Monday to Friday, 9am to 5pm (EST).
Other support information
Further information about Victorian mental health services can be found at Victorian Government Health Information: Accessing Mental Health Services website.
Wesley LifeForce has developed a responsive website to provide fast and reliable access to suicide prevention and crisis support contact numbers from any location in Australia. Their website can be accessed via the internet browser on a personal computer or mobile device.